Recent Publications

For e-commerce brands, the most important legal moments happen in the cart and at checkout. This guide explains how to structure your terms, returns and subscription flows so customers know what to expect – and you can prove what they agreed to.

Most online businesses start with a simple terms page and a few checkboxes. That's fine at first, but as you add products, regions and larger customers, cracks appear. Here are five signals your current approach won't scale and what to do instead.

Online marketplaces and platforms sit in the middle of multiple relationships: you, your sellers and your buyers. That means multiple sets of terms, policies and consents to manage and prove. This guide explains the moving parts and how to bring them under control.

Agencies, consultants and training providers are moving from PDFs and wet signatures to online workflows. This guide explains what you can safely "clickwrap-ify", where you still need signatures, and how to design a sensible, logged online agreement flow.

Many organisations begin with template terms and privacy policies. Over time, this approach can create governance, risk and scalability issues. This article explains when that tipping point arrives, what a 'system' for online agreements looks like, and how to move from documents to infrastructure.