Terms-and-conditions

For e-commerce brands, the most important legal moments happen in the cart and at checkout. This guide explains how to structure your terms, returns and subscription flows so customers know what to expect – and you can prove what they agreed to.

Most online businesses start with a simple terms page and a few checkboxes. That's fine at first, but as you add products, regions and larger customers, cracks appear. Here are five signals your current approach won't scale and what to do instead.

Online marketplaces and platforms sit in the middle of multiple relationships: you, your sellers and your buyers. That means multiple sets of terms, policies and consents to manage and prove. This guide explains the moving parts and how to bring them under control.

Many organisations begin with template terms and privacy policies. Over time, this approach can create governance, risk and scalability issues. This article explains when that tipping point arrives, what a 'system' for online agreements looks like, and how to move from documents to infrastructure.

Most online businesses have terms, a privacy policy and a cookie banner – but that doesn't mean the setup is healthy. This article highlights five common red flags in online terms and consent, and how to start fixing them.