Many organisations begin with template terms and privacy policies. Over time, this approach can create governance, risk and scalability issues. This article explains when that tipping point arrives, what a 'system' for online agreements looks like, and how to move from documents to infrastructure.
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- Updating your terms and privacy policy is inevitable as your business evolves. The real challenge is doing it in a way that keeps you compliant, avoids surprises for users, and leaves a clear, provable record of who agreed to what.
- Most websites have a Terms & Conditions page, a privacy policy and some kind of cookie banner – but many teams are unclear about what actually belongs in each. This guide explains the roles of these documents in plain language and how they fit together.